Terms & Conditions

CHANGES from 1 JULY 2021

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By placing an order on our website, you automatically agree to the following conditions. We therefore recommend that you familiarise yourself with present terms and conditions before you purchase from us at https://presentperfectcreations.com/

❀ How to purchase

The easiest way to order is online from PresentPerfect website. Simply browse the shop section and make your choice. Please bear in mind that you are purchasing unique pieces that have been created by hand with dedication, devotion and attention to detail and for that reason are subject to a slight variation in form and colour from item to item.

You can pay online through our secure server. We accept payments by Paypal. Please note you can pay with your debit or credit card if you do not have a PayPal account. Alternatively you can pay by direct bank transfer using your online banking.

❀ More information on our hand crafted pieces.

We create all our designs completely by hand from scratch using advanced flower making techniques. Petals and foliage are cut by hand, then hand painted and shaped using hot tools. We do not use any premade flowers in any of our designs.
We cherry pick finest materials for our items which include specialised Japanese fabrics in a wide range of textures, pure silks of different kinds, laces, genuine leathers and suedes. We embellish our designs with natural feathers, Swarovski crystals, freshwater pearls, seed beads etc.

We accept custom orders. Colour, size, fabric can all be customised. Most simple modifications to the existing designs can be done free of charge.

If you have seen one of our pieces on our Facebook page, our blog or elsewhere and liked it in most cases we will be able to recreate it for your (subject to supplies availability).

How to care about your hand crafted accessory you can read on Care Instructions page.

❀ Deliveries and turnaround times

We sell ready to ship items as well as made to order pieces. Ready to ship items will be despatched from our premises in STAMFORD, LINCS, UNITED KINGDOM within 3 days after you have placed and paid for your order (excluding weekends) and are delivered with Royal Mail First Class for domestic orders and Royal Mail International for international orders. If you want us to use a courier delivery ( i.e.DHL, Parcelforce etc), there will be an additional charge.

International customers please remember that all parcels will be subject to customs. All duties and taxes is the responsibility of the buyer and not PresentPerfect Creations Studio.

Our turnaround time for the items made to order ( excluding shipping) is stated in the descriptions and vary from 2 to 5 weeks depending on the complexity of the design and the availability of the materials.

If your order contains both a ready to ship item and an item made to order your order will be shipped when all items are completed.

If you need your item sooner we might be able to accept a rush order at an additional cost. Please e-mail us at enquiries@presentperfectcreations.com to discuss this possibility.

❀ Returns & Refunds

Please note that we do not offer refunds on personalised or custom-made items.

If for some reason you are not entirely happy with your item we accept returns within 14 days from the day you have received your purchase. All returned items must be unworn and shipped back in their original packaging for us to be able to process your return.

If you still have questions about returning an item please contact us at enquiries@presentperfectcreations.com